Support page | Branded By Women 2020 | Branded By Women

SUPPORT

Need some help?


We’re here to support you!

As a small team, customer support can get pretty busy when thousands of people are attending an epic virtual summit like this.

Before opening a ticket, please see our main FAQ topics below to help with your query.

If you can't find the answer you need, simply submit a Support ticket at the bottom of the page.

Frequently Asked Questions


HOW CAN I CONTACT THE ORGANISER WITH ANY QUESTIONS?

Please email danny@sellersessions.com or kerrie@sellersessions.com or call +44 (0)20 3974 8713.

WHO IS BRANDED BY WOMEN FOR?

This inclusive event is for budding entrepreneurs and brand owners of all genders who want to take their business (or business idea) to the next level. The speakers are all highly successful women, some of whom are mothers and all of whom manage a busy schedule outside of work. 

As women we face challenges in our business and personal lives, and can often feel disheartened as we struggle to be super-women who 'manage it all'. That's why a network of like-minded women is here to show you how to navigate the path to success, with easily implementable strategies that our speakers effectively use to grow and scale their own businesses.

WHERE ARE THE KEYNOTE SPEAKERS FROM?

Our diverse and inspirational female speakers come from all backgrounds and walks of life.

From stay-at-home mums to personal assistants and ex-corporate executives, our speakers have successfully transitioned from their old careers and jobs and have found a way to make eCommerce work for them. 

From the UK to the USA, India and all across Europe, we are excited to have these amazing women in business come together to help give a voice to a revolution.

WHY SHOULD I ATTEND?

Attending Branded by Women is key if you're serious about your business and want to learn new ways to advance - both personally and professionally.

You'll be hearing from some amazing and inspiring women in business and you can learn powerful techniques by listening to their journeys. By the end you will leave with a fresh approach, a new drive and determination to succeed.

WHAT WILL I LEARN?

Over the course of the 3 days, there will be keynote sessions from 30+ leading women in business, including a panel of experts. The defining ethos of the Branded by Women event is that it is designed “by women for women” and the live daily Q&A shows are interactive, meaning you can be an active participant. 

Our speakers are experts in their fields but are also relatable. They will share their own personal journeys and offer tried and tested ways to ensure that you too can make a success of your business, whatever stage you're at. 

For those who already run relatively successful businesses, there will be inspiring content that will teach you how to focus, scale, and adapt your mindset to reach your full potential. 

WHEN DOES THE EVENT START?

We kick-off the first live event on Tuesday 26 May with our 3 amazing co-hosts Athena Severi, Michele Venton and Izabela Hamilton, along with a panel of inspirational speakers, for the first of 3 interactive Q&A sessions.

Following on from our kick-off event we have:

27 May, Day 1: Mindset (10+ speaker sessions and Live Show with Host, Athena Severi and guests)

28 May, Day 2: Marketing (10+ speaker sessions and Live Show with Host, Izabela Hamilton and guests)

29 May, Day 3: Mastery (10+ speaker sessions and Final Live Show with Host, Michele Venton and guests)

WILL IT COST ME ANY MONEY?

The Branded by Women event is FREE to attend with 10+ daily expert presentations segmented into Mindset, Marketing and Mastery over 3 content-packed days. Each day's keynote sessions (and live event) will be unlocked for up to 24 hours (and set to your time-zone), so all attendees have the opportunity to listen for free, wherever you are in the world. 

As we appreciate not everyone will have time (or be available) to listen to all the content daily, you'll be given the option to unlock Lifetime Access for just £99. This All Access Pass will then ensure you can re-play the sessions at leisure and in your own time.

WHAT DOES THE FREE 24 HOUR ACCESS GIVE ME?

The FREE 24 hour access gives all attendees full viewing of each day's 10+ speaker sessions and live Q&A panel. Regardless of which time-zone you are in, access will be unlocked for your location to ensure you don't miss out.

WHEN CAN I WATCH THE VIDEOS?

The speaker video sessions will be unlocked for 24-hours and available on Wednesday 27 May, Thursday 27 May and Friday 28 May, from 00:01 until 23:59 in your local time each day.

CAN I GET A REFUND?

We're confident you'll absolutely love everything the Branded by Women All Access Pass gives you.

If you want to upgrade and unlock Lifetime Access to all our 30+ speaker sessions after the 24-hour FREE access has expired then we offer a 30 day money-back guarantee. If for whatever reason, you don't feel it's been a worthwhile investment then we'll happily refund your money within 60 days of purchase.

WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION EMAIL?

I placed my order, but haven't received a confirmation email with information about how to access my purchase. Is there a delay?

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

– You use Gmail and the email has landed in your ‘Promotions’ tab.

– The email somehow landed in your Junk or Spam folder.

– Your you used a different email address than the one you registered with for the free pass when you placed your order, you’ll likely find it in that inbox.

– You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings! ?

If you are still unable to find your confirmation email, please submit a support ticket below.

THE VIDEOS EITHER WON'T PLAY OR SKIP/PLAY SLOWLY. WHAT DO I DO?

There are many possible reasons for this issue:

– The main cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.

– Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue.

– In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like spybot search and destroy (it’s free, just google it) to fix these kinds of issues.

– The last frequent cause is the browser you are using. We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video. If none of these options help to resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions. We will do our best to help you out.

– Are you getting an error message or are the videos just not playing when you click the play button?

– What browser are you using?

– What version of that browser?

– Go to speedtest.net and run a test, what speed does it say you have for download?

CAN I HAVE A REFUND IF I ACCIDENTALLY CLICKED 'ADD TO CART' MULTIPLE TIMES?

Yup, just go ahead and fill out the form below and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!

Still need help?


Please submit a ticket below and we’ll get back to you shortly.

© 2020 Branded by Women is brought to you by Seller Sessions.